The What and Why

February 23, 2010

The What and Why of Branding

The WHAT

Branding is something different. It is not marketing in the traditional sense. It is not graphic design or logos. It is not reaching a target audience with a perfected politically correct message. Branding at its core is real, maybe perfectly raw and transparent. It is spherical, not linear.

It starts with an individual brand (person, idea, organization) and it reaches out to the next sphere. If the idea, person or organization is good enough then it will continue to reach further and further with an exponential effect. A great brand will last a thousand years. It breaks barriers and transcends generations. Disney is one of these brands. Apple is becoming one of these brands.

The WHY

Great brands offer something unique. They offer a connection. Which brands do you identify with, about which you find yourself saying “I fit here”? It may be a coffee shop, a computer or a car. That feeling of “I fit here,” is a deep connection in the heart of an individual, contributing to a sense of identity.

Branding is about the individual, never the masses. Think of your customers by name, by face. When a customer is treated like an individual, they feel valued. Because of this, they can’t help but to talk about the brands that reach out to them in this way. The great brands start with the individual.

2010 Branding Trends

October 7, 2009

We came across this excellent article on MarketingCharts.com.  The article lays out 10 branding trends for 2010; with the great line, "Value is the New Black".  Be sure to read the article for yourself, but here is a re-cap of the 10 trends.
  1. Value is the new black.
  2. Brands are increasingly a surrogate for value.
  3. Brand differentiation is brand value.
  4. “Because I said so” is over.
  5. Consumer expectations are growing.
  6. Old tricks don’t - and won’t - work anymore.
  7. Consumers won’t need to know a brand to love it.
  8. It’s not just buzz.
  9. Consumers talk with each other before talking with brands.
  10. Engagement is not a fad; It’s the way today’s consumers do business.
We agree with everything mentioned in the article. These trends serve as a punch-list of what to do - or what to stop doing.  These trends also serve as a warning to brands (and the people that market them) that we are not just in an economic downturn, but in a transition that is transforming branding and marketing.    

If business models are changing to adapt to economic conditions and consumer trends, doesn't it make sense that marketing and branding should too?

Posted by:

Justin Foster
Twitter:http://twitter.com/brandmilitia
Facebook: http://www.facebook.com/JustinFoster
LinkedIn:  http://www.linkedin.com/in/agencyunderground

Posted via email from Tricycle’s Lifestream

5 Branding Lessons at CPK

September 3, 2009

AdvertisingAge has a great interview with Sarah Grover, CMO of California Pizza Kitchen (CPK).  The restaurant industry is often the most affected by a downturn in the economy.  Ms. Grover gives some great insights on how they have adapted - and grown - during the recession.

Read the article here.

Here are 5 lessons we took from the article:

  1. Listen to your employees - in the right culture, they will give you great data

  2. Be truly different - in any economy, it is foolish to try to compete as a commodity.  Even more so in a recession.

  3. Thank your customers - this is a "no duh" that many companies forget to do.

  4. Be part of the community - again, a basic blocking-and-tackling concept but difficult for many companies to grasp.

  5. Stay true to your original idea - this doesn't mean to not be innovative; it means staying true to the original purpose of why your brand exists.
Favorite quote:

"Premium brands don't discount. It doesn't build loyalty; it just denigrates the brand over time. It's a quick fix, and then you have to comp it the next year."

Lessons here for every brand …

Posted by Justin Foster

Posted via email from Tricycle’s Lifestream

Trike Show: Ben Quintana

August 26, 2009

The Trike Show with special guest Ben Quintana!

In this episode of the “The Trike Show“, Justin is joined by special guest Ben Quintana, Director of Public Relations and Leadership Development at Boise Metro Chamber of Commerce. Listen for a great discussion about the leadership in Boise, recommended readings, who you should know, networking and a variety of subjects.

 
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What the Heck is Branding?

August 26, 2009

"Branding" might be the most mis-understood term in the whole Marketing genre.  This is because branding is a multi-dimensional term that also has become a buzzword.  Every time the term "branding" is thrown around, the listener has to process what it means.  And if you are from the West or watch John Wayne movies, branding has a entirely different meaning!

So here is a brief primer …

There are 4 traditional definitions/roles of branding:
  1. Identity -  creating a name, logo, color scheme, tag line/slogan, etc.  
  2. Awareness - creating I've-heard-of-you in the marketplace. 
  3. Perceptions - developing/creating an image using words, pictures, sounds, etc.
  4. Promotion - creating behavior in the marketplace; also known as the "squeeze".
Here is what makes branding even more confusing.  All of the above are true - and necessary.  However, how do you accomplish these things when traditional media's role in society is changing?  Or when we are in a recession?  Or when your employees/customers can say whatever they want about your brand in the social space?  

This leads to this question … how do you know if you need branding?

The short version is that everyone probably needs branding.  But not everyone should be branded. This is because true branding is the art of helping people fall in love with you.  For a brand, this is your employees, customers, community, etc. It means inspiring someone to buy from you, not coercing them.   It is treating everyone as an individual, not a mass market.  This means that true branding requires integrity - along with a sense of legacy and a dose of actually being different.

So with the above in mind, here are 5 signs that you need "branding"?
  1. You are getting out-hustled by inferior competition.  You know you are better, but they are selling more.

  2. Your sales results are out of alignment with your business plan.  Or to put it another way … your marketing investment is not producing enough sales.

  3. You struggle every time you have to articulate why someone should buy from you.  This is why so many companies resort to cliches or cheesiness.

  4. Your customers tell you they love you - but also ask you "how come more people don't know about you?"  Being a best-kept-secret just means you are not very good at branding yourself.

  5. Your audience has stopped responding to your advertising/marketing.  It's probably not just the medium; it's also the message.  You need to re-capture their attention.
So here is our "squeeze" …

If any or all of these 5 things apply to you, why aren't you doing something about it?

Justin Foster | Founder/Partner
Tricycle - Brand Development

c:  208-841-3497

Web: thetricycle.com
Blog: brandmilitia.com
Lifestream: http://justinfoster.posterous.com/
Twitter:http://twitter.com/brandmilitia
Facebook: http://www.facebook.com/JustinFoster
LinkedIn:  http://www.linkedin.com/in/agencyunderground

About Tricycle

The true purpose of branding is to inspire people to fall in love with you.  When you inspire people to love your brand, you will have greater customer retention, higher marketing ROI, and a legacy that changes lives.  Tricycle, a modern branding firm, was created to provide the expertise and systems required to communicate your brand with boldness, creativity, and discipline.  

Posted via email from Tricycle’s Lifestream

Threadless’ Social Strategy

August 11, 2009

Jolie O’Dell from ReadWriteWeb has an insightful discussion with Bob Nanna of Threadless. Threadless is one of our favorite brands. We love the business model, the “democratic” approach to branding, and their culture. My favorite words are in here: “love” and “listen”. With the breakdown of traditional media and standard demographics, ALL branding is eventually one-to-one. This is why brands that approach their audience with the desire to have true relationships will be the ones that thrive. Threadless is a classic example of this.

Tip of the hat to David Armano (@armano on Twitter) for the find.

Posted via web from Tricycle’s Lifestream

Inside Netflix’s Culture

August 7, 2009

I’m not sure Netflix is happy that their internal presentation was leaked and posted on SlideShare, but I hope they did it on purpose. We have been preaching for awhile that the leading indicator of a brand’s health is how they treat their employees. As such, this glimpse inside of Netflix shows what they truly are - accountable, personal, and fun. This culture makes it way out to the customer experience, advertising, community involvement, etc.

A secondary thought … typically large companies can learn a lot more from small companies. Corporate cultures tend to be slow moving, soaked in politics, and heavily influenced by shareholder value ( v. customer/employee value). In the case of Netflix, however, there are lessons that small businesses can learn. Chiefly, keep thinking big, but acting small.

PS A tip of the hat to Fast Company’s on-line newsletter - where we first found this.

Posted via web from Tricycle’s Lifestream

The Value of a Conversation

July 29, 2009

This article from Inc. validates something we have been saying for the past few years:  he who owns the conversation owns the customer. 
In other words, all marketing/branding is eventually one-to-one.  This could be ordering something off your site, engaging with a salesperson, or talking to a clerk at the counter.  At some point there is a human interface to your brand.  When these interfaces lack the elements of a conversation, you are missing a huge opportunity to not only influence the customer's decision right now, but their over-all perception of your brand.
In this lies the true awesomeness of social media - especially Twitter.  Ultimately, social media is a conversation platform.  In business, this means it is a sales tool.  If you treat it as such, it will produce results.  
This is also where all of the skills of a good conversationalist come in to play:
  • Listening
  • Empathy
  • Telling a story
  • Authenticity
  • Inviting others to participate
Use the above as a check-list for the people inside of your company that are the face of your brand.  Can they do these things?  If not, then you have a cultural issue - or maybe you picked the wrong people. Either way, becoming a good conversationalist can be taught - and that is far more important than just getting on the social media bandwagon.  

Posted via email from Tricycle’s Lifestream

Podcast: Can You Sell?

June 16, 2009

Listen to Justin Foster on the subject of “Can You Sell?”

He will teach you how to become a rainmaker in any economy! If you are not getting the sales results you want? If it is getting more and more difficult to find new business? If your income is dropping? Quit blaming the economy and focus on who can really change this … YOU!

Listen to Justin by clicking on the player or download:

Tricycle - Can You Sell? Presentation
View more Microsoft Word documents from Justin Foster.
 
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Podcast: Rapid Fire Webinar

June 5, 2009

From our June 5th “Rapid Fire” webinar session where we answered 45 questions related to marketing, branding, technology, or trends in 45 minutes.  To view the PowerPoint, click here.

Part webinar, part podcast, part radio show, the “Trike Show” features Tricycle co-founders Justin Foster and John Hardesty discussing how to be bold, creative, and disciplined with your branding and marketing. Blunt, knowledgeable, and irreverent, we give unfiltered opinions on topics such as social media, branding strategy, word-of-mouth, design, sales, advertising, and more.

 
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